Our Leadership

Greg Gilbert is the Chief Reimbursement and Governmental Affairs Officer for Concentra managing three distinct business disciplines: governmental relations, reimbursement and contracting/credentialing.

He is directly involved in legislative initiatives in various states as they relate to workers’ compensation rules and laws. He has participated in numerous public presentations to workers’ compensation boards, commissions, and legislative committees with respect to proposed changes to laws, rules, and medical fee structures.

He currently serves on both the Maryland and Georgia Medical Advisory Committees, whose mandates, among other duties, are to update, maintain, or create medical fee schedules in workers’ compensation. He is current Chair of the Georgia Medical Advisory Sub-Committee on Formulary and Treatment Guidelines. In addition, he has worked directly with workers’ compensation regulators on fee schedule initiatives in Texas, Oklahoma, and most recently in Colorado and Arizona.

He received a Bachelor of Science in Health Professions from Texas State University and Master of Business Administration from the University of Dallas. He is a Certified Patient Account Manager through the American Association of Healthcare Administrative Management (AAHAM).

Catherine founded Injury Management Organization, Inc. (IMO) in 1991 and serves as the President/CEO. IMO is a managed care company serving public and private employers, nonsubscribers, insurance carriers and third-party administrators. The core business helped employers manage the cost of on-the-job injury and disability through utilization review and the development of physician networks that emphasize prudent and cost-effective care. The care model was designed to expedite healthcare to workers and speed return to work and activity.

Catherine is a licensed Occupational Therapist and Certified Case Manager (CCM) with more than 30 plus years of workers’ compensation, work-related injury, and clinical experience. Catherine is active in the Texas Occupational Therapy Association and shares her expertise in health care management speaking nationally to various industries and health-related groups and has published articles on health care management techniques for medical providers. Catherine and her team are the reason for IMO’s steady growth and positive reputation across the cost containment industry. She was appointed by Governor Rick Perry to serve on the Texas Board of Occupational Therapy Examiners in 2009 and was one of 25 distinguished honorees for the Dallas Business Journal Women in Business.

Theresa Delbou is a claims administration and managed care leader with 30 years of cross-functional expertise in client strategy, business operations, and product design. Currently, Theresa is the senior manager of the Dallas Regional Office of Texas Mutual. She is responsible for providing leadership, guidance, and direction to the workers’ compensation claims team including the establishment and execution of corporate and departmental strategies and objectives. Theresa is passionate about serving the insurance industry and Texas communities. In addition, to being the treasurer for KCTX, Theresa is a member of the Dallas Regional Chambers Executive Women’s Roundtable (EWR) and the Insurance Industry Charitable Fund (IICF). Theresa hopes to drive awareness of KCTX through various affiliations to increase available funds to students in need.

Melissa Steger is the Associate Director of Workers’ Compensation and Unemployment Insurance for The University of Texas System (the UT System). Melissa is responsible for administering the self-insured workers’ compensation program and unemployment compensation insurance fund for the academic and health institutions of the UT System. She has extensive experience with the public, private and regulatory sectors of the workers’ compensation insurance industry.

Melissa is on the board for national PRIMA, serving as 2021-2022 President. She also served two terms on the Texas PRIMA board receiving the 2016 Risk Professional of the Year award and 2020 PRIMA Chapter Service Award. She is currently a Director on the Kids’ Chance of Texas board and a dean and faculty member for WorkCompCollege.com. She holds a Bachelor of Science degree in Interdisciplinary Studies, a Master of Public Administration degree, and is a certified risk manager.

Hiawatha Franks is the claims officer for Texas Association of School Boards (TASB) Risk Management Services. He is responsible for providing strategic and operational oversight of claims operations for auto, liability, property, workers’ compensation, and other programs. He joined TASB in 1998 and served as the workers’ compensation claims manager until 2005. After working for large insurance carriers for 12 years, he returned to TASB in 2017 as the workers’ compensation claims division director and has served as the claims officer since March 2022.

He has served as the claims director for The Hartford’s small business insurance program as well as in roles of increasing responsibility at companies such as Texas Mutual and American International Group, Inc. Hiawatha holds a Bachelor of Business Administration from Texas State University and a Master of Business Administration from Walden University. He also earned the Charter Property Casualty Underwriter (CPCU) and Associate in Risk Management (ARM) professional designations.

Jim is a Partner with the firm of Cattie & Gonzalez with an office in Austin, Texas.  Cattie & Gonzalez is a firm headquartered in Charlotte, NC with a national focus on the issues surrounding Medicare Secondary Payer compliance.

Prior to joining Cattie & Gonzalez, he was the Senior Founding Member of Anderson Crawley & Burke, PLLC, (www.acblaw.com), a law firm headquartered in Ridgeland, Mississippi. He served as Managing Member of the firm from its inception in 2003 until December 31, 2017 when he chose to delegate the role to a younger Member.   He remained with the firm as Senior Founding Member until his retirement from the firm and relocation to the Austin area in 2023.

Jim is a member of the Mississippi Bar, is admitted to practice before all State and Federal Courts in Mississippi and the United States Supreme Court. A cum laude graduate of the University of Southern Mississippi (BS, 1971) and an honors graduate of the Mississippi College School of Law (JD, 1978), Mr. Anderson is a member of the Mississippi Bar Association, Defense Research Institute (DRI), and the American Bar Association. He has served as Chairman of the Workers’ Compensation Section of the Mississippi Bar and has been active in regulatory reform related to workers’ compensation issues.

Jim was one of the founders of Kids’ Chance of Mississippi, Inc., a charity focused on scholarships for children of people who were killed or seriously injured in work related accidents.  He served as its first President, and after his relocation to Austin, was elected to the Board of Directors of Kids Chance of Texas where he continues to serve.

In 2006, he became a member of the Board of Directors of the Mississippi Workers’ Compensation Educational Association, Inc. (MWCEA), the entity which works closely with the Mississippi Workers’ Compensation Commission in presenting the annual Mississippi Workers’ Compensation Educational Conference and other educational efforts focused on workers’ compensation issues.  He has served as President of the Board, and also was Chairman of the annual Mississippi Workers’ Compensation Educational Conference from 2008 through 2021.

In addition to his work with the MWCEA, he is an active participant in the Workers’ Compensation Institute in Orlando, Florida where he co-chairs the National Workers’ Compensation Review, an organization offering high level and cutting-edge programming designed to serve the intersection of industry, medicine, claims, and law.

Jim is a Fellow in the College of Workers’ Compensation Lawyers and currently serves on the Board of Governors for the College.  He is currently Vice President of the CWCL.

Jim has carried Martindale Hubbell’s highest rating (AV) since 1990 and has been listed in The Best Lawyers in America since 1995. He was named Lawyer of the Year in Jackson, Mississippi for Workers’ Compensation Law, Employers, by The Best Lawyers in America and in 2012 was named Lawyer of the Year by the Mississippi College School of Law for Outstanding Lifetime Achievement in the Legal Community.

Jeff Nelson was appointed to serve as the Commissioner of Workers’ Compensation in August 2022, reappointed in February 2023, and confirmed in March 2023. The commissioner oversees the Division of Workers’ Compensation (DWC), which regulates the workers’ compensation system in Texas, ensuring injured employees receive the necessary benefits to quickly return to work, and keeping workers’ compensation costs at a reasonable level for Texas employers.  

The commissioner enforces the Texas Workers’ Compensation Act and rules and administers the certified self-insurance program for individual employers. DWC’s responsibilities also include resolving claim level disputes about medical and income benefits, as well as medical fee disputes.  

Nelson has been with DWC since March of 2016. Prior to being appointed commissioner, he served as the Director of External Relations. As director, he was the primary point of contact for legislative offices and stakeholders and worked to advance DWC’s policies and initiatives.  

Jeff has more than 15 years of public service experience. He previously served as a senior campaign consultant for Congressman Kevin Brady, executive aide to Governor Rick Perry, and as a legislative aide to State Senator Tommy Williams where he worked on insurance issues involving workers’ compensation and the Texas Windstorm Insurance Association. He is a board member of the Southern Association of Workers’ Compensation Administrators. Nelson received a Bachelor of Arts in government from The University of Texas at Austin.

Mike joined Marsh in May of 2016 as the Sales Leader for the South Central Partnership, which includes the Texas, Oklahoma and Louisiana territory. In this role, he is responsible for the development and execution of Marsh’s growth strategy within the region.Mike has over two decades of industry experience in business development and executive roles.Prior to joining Marsh, he was EVP of Business Development for Gallagher Bassett and a member of both its Executive Committee and Operating Committee.

Mike holds a Finance degree from Stephen F. Austin State University and as well as an MBA from SMU. Mike and his wife Melanie, live in Dallas, TX and have two children, Brendan and Kylie.

Lynette retired from Texas Mutual Insurance Company after serving as Senior Vice President of Human Resources. Lynette joined Texas Mutual in 1999, serving as Senior Manager of Human Resources, Senior Manager of Compensation and Benefits, and Vice President of Human Resources. Prior to joining Texas Mutual, Lynette spent eight years in leadership positions at TN Technologies, Inc. Lynette earned a business degree with honors from The University of Texas. She is a Certified Senior Professional in Human Resources and former Chair of the American Association of State Compensation Insurance Funds Human Resources Committee.Lynette has been a member of the Kids’ Chance of Texas Board of Directors since June 2015 and she chairs the Scholarship Committee. Lynette and her husband Doug live in Austin, TX and have one daughter, Allison.

A veteran of the workers’ compensation industry, Mrs. Kelly is currently Vice President of Business Development Sedgwick CMS. Allison’s experience spans claims administration, underwriting, and brokerage. With clients in a variety of industries, including real estate, hospitality, retail, manufacturing, and healthcare, her experience allows her to drive and deliver cost-effective claims, productivity, and managed care solutions.

Allison holds a BS in Economics from Texas A&M University, College Station, and is currently working on her MBA with the University of Arizona. Allison serves as a volunteer for the Alliance of Women in Workers’ Compensation and as a board member for her local elementary school PTA.

Allison lives in Flower Mound, Texas, with her husband Bill, sons Tripp and Nash, and their two dogs, Lyla and Lamar. They enjoy traveling, family activities and all Dallas sporting events in their free time!

Bill Minick is the national authority on how to achieve better medical outcomes, pay improved benefits and generate economic development through injury benefit programs as an alternative to traditional workers’ compensation. As the former Chairman of PartnerSource, Bill worked with most of the largest employers that have implemented Texas injury benefit programs, including dozens of Fortune 500 companies and their insurance brokers, TPA’s, insurers and law firms.

He has multiple law and insurance licenses and holds degrees from Abilene Christian University (BBA-Finance), Pepperdine University School of Law (JD), and Southern Methodist University School of Law (Master of Laws-Taxation).

He has extensive experience with workers’ compensation, corporate, tax, healthcare, labor & employment, estate planning and probate law; alternative dispute resolution; union and non-union, private sector and large governmental medical, disability, retirement, executive compensation and unemployment programs, as well as their property & casualty programs; and pioneered injury benefit plan design and related state and federal compliance, employee communication and claims management processes and insurance products.

He has written extensively for national publications and been a featured presenter at annual meetings of the major insurance and workers’ compensation industry conferences. Bill has been active in many civic, trade, and charitable organizations, including roles with Abilene Christian University (Board of Trustees and Audit Committee), Kids’ Chance of Texas (Board of Directors and Secretary), Association for Responsible Alternatives to Workers’ Compensation (Board of Directors and Secretary), New Friends New Life – restoring and empowering formerly trafficked girls and sexually exploited women and children – Men’s Advocacy Group (Board of Directors), Comp Laude Awards – celebrating what is good in workers’ compensation (Advisory Board and Judge), and City of University Park (Finance Advisory Committee).

In this position, Stephanie oversaw all facets of risk management. Her responsibilities included procurement and administration of the company’s global insurance and surety programs; claims administration, risk financing, and the crisis management program. Prior to joining Quanta, Stephanie worked in the insurance field for two large commercial carriers holding a variety of claim and management roles in California and Texas.

She received a Bachelor of Business Administration in Finance from Baylor University in 1989. She received a Master in Legal Studies from Pepperdine School of Law and a Master in Dispute Resolution from The Strauss Institute at the Pepperdine Caruso School of Law in 2020. She holds the Associate in Risk Management (ARM) designation, the Certified Risk Manager designation (CRM) and is a Construction Risk Insurance Specialist (CRIS) designee. She holds the designation of Risk Fellow (RF) and is an inaugural RIMS-CRMP designee. She served as the initial Chair for the Client Leadership Council of USLaw Network, Inc. She currently serves on the National Client Advisory Council for a large carrier and a Third Party Administrator.

Stephanie volunteered with Boy Scouts of America and her children’s schools. She currently serves as the Chair of the Insurance Committee at her church and is on the Board of the Houston RIMS chapter.